Politique de remboursement

VIBES POINT REFUND POLICY

Refund Policy — Vibes Point

At Vibes Point, your satisfaction and peace of mind are our priority. Our refund and return policy follows the standards of our fulfillment partner to ensure a fair, clear, and protected shopping experience.

1. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 30 days of delivery at vibespoint2.0@gmail.comwith photo or video evidence.

Once verified, we will offer:

  • A full refund, or

  • A free replacement

Minor cosmetic imperfections (small scratches, slight wrinkles, etc.) do not qualify as damage.

2. Wrong Item or Missing Parts

If you receive the wrong product, wrong variant, or if parts are missing:

We will:

  • Resend the correct item or missing part, or

  • Issue a refund depending on the situation

Photo/video proof and the customer’s complaint message may be required.

3. Orders Not Received

You are eligible for a refund or replacement only if tracking does NOT show “delivered.”

If tracking shows “delivered” but you did not receive the package, your local post office may require a non-delivery certificate to support the claim.

We cannot refund or replace orders when:

  • The shipping address entered was incorrect

  • The package was refused or unclaimed

  • The customer didn’t pick up the parcel

  • Customs returned or destroyed the package due to non-compliance

4. Shipping Delays

A refund or replacement is possible if the order has not arrived after:

  • USA: 45 days

  • Most Countries: 60 days

  • Brazil: 110 days

  • CJPacket Liquid Line: 100 days

Some shipping methods or regions do not allow disputes (non-trackable shipping).

5. Order Cancellations

Orders can be canceled only if not yet processed by our warehouse.

We cannot cancel:

  • POD (Print-on-Demand) items after payment

  • Pre-order inventory

  • Photography or video service orders once processing has begun

6. Returns

Returns are accepted only if requested by our support team during the review of your case.

All returns must be sent to our partner warehouse in China within 30 days of receiving the product.
Return shipping costs are the customer’s responsibility.

Please note that international returns may take several weeks and products may be damaged during transit.

7. Unacceptable Disputes

We do not offer refunds or replacements for cases such as:

  • “I changed my mind” / “I don’t like it”

  • Wrong size or wrong item chosen by the customer

  • Unusual smell

  • Incorrect address at checkout

  • Force majeure delays (weather, customs, global events, etc.)

  • Tracking info deleted by postal services

  • Issues mutually agreed upon before purchase

8. Force Majeure

Vibes Point is not responsible for delays or damages caused by uncontrollable events like:

  • Customs delays

  • Weather conditions

  • Natural disasters

  • Strikes

  • International logistics disruptions

9. How to Request a Refund

To open a refund request, please contact us at:

📩 vibespoint2.0@gmail.com

Please include:

  • Your order number

  • A clear description of the issue

  • Photo or video evidence

  • Screenshot of the customer complaint (if applicable)

We respond within 12-24 business hours.