Shipping policy
Shipping Policy — Vibes Point
At Vibes Point, our goal is to provide fast, reliable global shipping while keeping you informed every step of the way. Please read the details below to understand how our shipping process works.
Order Processing Time
All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Processing times may be longer during peak seasons, holidays, or unexpected high demand.
Shipping Times
Our products are shipped internationally from our partner warehouses.
Estimated delivery times:
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United States: 7–15 business days
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Canada: 7–20 business days
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United Kingdom & Europe: 7–20 business days
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Australia & New Zealand: 7–20 business days
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Rest of the World: 10–30 business days
Please note that these are estimates — actual delivery times may vary due to customs, local carrier delays, or external factors.
Tracking Your Order
All orders come with a tracking number.
Tracking updates may take 2–5 days to appear after shipment.
If your tracking number shows no movement after several days, this is normal with international carriers. The tracking will update once it reaches your country’s postal system.
Shipping Fees
Shipping fees are calculated at checkout.
We may offer free shipping promotions, which will be clearly indicated on the product page or at checkout.
Incorrect Address Disclaimer
Please double-check your shipping information before completing your order.
Vibes Point is not responsible for:
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Orders shipped to the wrong address entered by the customer
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Unclaimed or refused packages
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Packages returned due to incomplete or incorrect address information
If an incorrect address is provided, we cannot issue a refund.
Customs & Import Fees
Some countries may require import taxes or customs fees upon delivery.
These charges are the customer's responsibility.
We cannot predict or control these fees, as they vary by country.
Shipping Delays
We are not responsible for delays caused by:
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Customs clearance
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Weather conditions
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Global logistics issues
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Holidays
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Other force majeure events
If your package is severely delayed, please contact us and we will assist you.
Lost or Stolen Packages
If tracking shows “delivered” but the package is missing:
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Please check with neighbors, family members, or your building office.
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You may need to contact your local post office for a non-delivery certificate.
Vibes Point cannot issue refunds or replacements for packages marked as “delivered.”
Contact Us
If you have any questions about your shipment, please reach out to us:
We respond within 24–48 business hours.